Return Policy

New Product Return Policy

  • If you are not satisfied with your purchase, you have up to fifteen (15) days from the date of purchase to return it for a full refund or replacement.
  • Products by Battle Arms Development have a full thirty (30) days, instead of fifteen (15).
  • Unused or unopened product returns must be authorized by Battle Arms Development and have an RMA # (Return Merchandise Authorization Number) before the product is returned. Please contact us first for your RMA #.
  • You will receive a 100% refund on the product cost, less shipping, and handling. There is no restocking fee.
  • Product and all product packaging and materials must be returned in their original condition to receive the refund.
Customers who have returned products for a refund in accordance with our refund and return guideline will be issued a refund when products that are being returned arrive at our facility and are deemed to be sent to us in original condition.  Once a refund is issued, please allow 72 hours from issuance for the credit to show on your account.

 

Used & Clearance Product Return Policy

  • All used or clearance product sales are sold "AS IS." These sales are final with no returns, refunds or exchanges.

Damaged Returns

Battle Arms Development is not responsible for any damaged shipments. If you have purchased insured shipping and your order is damaged please contact us immediately. A damage claim will be submitted to the designated shipper. Please allow 30-45 days to process your lost claim with the designated shipper. Shipping damage refunds/exchanges do not include any return shipping, shipping insurance costs or handling/processing fees.

The following information is needed in order to process a claim:

  • Pictures of the damaged box/packaging and the damaged products from all sides
  • A detailed description of the damage(s)
  • The damaged product(s) need to be returned to Battle Arms Development within 7 business days after it is inspected by the carrier's investigator.